Refund Policy

Digital subscription access

CivilReady is a digital service and paid access is normally made available promptly after a successful purchase. Subscription charges are generally non-refundable once the paid access period has begun, except where a refund is required by applicable law or approved under this policy.

When a refund may be considered

Please contact us if you believe you were charged incorrectly, were charged more than once for the same purchase, or experienced a material technical access problem that we could not reasonably resolve. We may also consider other exceptional circumstances on a case-by-case basis.

Cancellation versus refund

Canceling a subscription prevents future renewal charges. Unless applicable law or an approved refund requires otherwise, cancellation does not create a prorated refund for the current paid billing period, and access may continue through that paid period.

How to request a refund

Email civilready2@gmail.com from the email address associated with your CivilReady account. Include enough information to identify the transaction, such as the Lemon Squeezy receipt or transaction reference if available, and briefly explain the reason. Do not email full payment-card information.

Processing

Lemon Squeezy acts as merchant of record and processes payment refunds. An approved refund is returned through the applicable payment process, normally to the original payment method. Processing time can vary by payment provider and financial institution.

Consumer rights

This policy does not limit any refund, cancellation, withdrawal, or other consumer right that applies under mandatory law.

Contact

Seller: Civil-Ready
Support: civilready2@gmail.com